We dispatch via a pallet network so are unable to provide tracking numbers.

All orders will arrive boxed in standard outers and on wrapped pallets. Delivery addresses need to have access for delivery vehicles and in the event that we are unable to deliver there will be a surcharge.

Pelham manufacturing facility is certified for compliance to ISO 22716:2007 Cosmetics – Good Manufacturing Practices (GMP) Guidelines

Yes, PIF’s will be provided upon order completion for all products. This will be held by both Pelham and the Responsible Person. We send PIFs over in a zipped folder format or via We Transfer link. If your Responsible Person requires a specific PIF format, please let us know and we'll work with you to arrange this.

Only cosmetic products with a designated Responsible Person (RP) can be placed on the market. The RP is the one that must ensure all the relevant obligations set out in the UK and EU Cosmetics Regulations are met, if cosmetics are sold in the GB market or the EU/NI markets respectively.

The RP may be an individual (a natural person) or a company (a legal person), must be located in GB (for cosmetics sold in the GB market) or within the EU/EEA or NI (for cosmetics sold in the EU and NI markets) and should have access to the Product Information File (PIF). The name and address of the RP is required on the product packaging.

The Responsible Person may be:

• the manufacturer or a brand owner marketing a cosmetic product under their name or trademark; or
• the importer who is importing a cosmetic product from outside GB or the EU (depending on which Regulation applies); or
• a person or a company established within GB or the Community mandated to act as the RP by the manufacturer/brand owner/importer. In this situation, a mandate should exist and there should be acceptance from the designated person in writing.

Please note, Pelham cannot act as your Responsible Person for the products you've ordered from us as they're being sold under your brand name. If you're not acting as your own Responsible Person, you must assign an RP service externally to act on your behalf, we can recommend some trusted services to you.

Yes all customers will get their own CPSR with their brand name on for each product they purchase from Pelham Matrix. At the end of your product's journey, we will send you a CPSR as part of your Product Information File (PIF). There is a mandatory charge of £125 to get your CPSR for each product you've ordered, this will be included in your Purchase Order for the 50% Deposit charge.

All products have undergone mandatory testing to be market ready. Your finished products will also go through a mandatory 5-day micro testing to ensure all checks have been completed before releasing your stock. Any additional optional testing can be discussed and fees for this advised.

All customers will need to upload finalised artwork via Filestage once completed. Pelham Matrix can recommend a designer for their services.

We provide full support and guidance to help you make sure your packaging contains all of the required information, including mandatory information such as INCI, warnings, directions for use etc.

We use FSC paper and card stock in our cartons to ensure they are sourced in a responsible manner. Of course they're also 100% recyclable. Wherever possible we also use fully recyclable components. Many of our plastic components use 30% PCR (Post Consumer Recyclate) and our glass and aluminium components are also 100% recyclable.