FAQ

FAQ

Do you test on animals? Are your products Cruelty Free?

Animal testing of cosmetic products and cosmetic ingredients is banned in the UK and EU. Selling cosmetic products tested on animals or containing ingredients tested on animals is also banned. Article 20 of the UK and EU Cosmetics Regulations is very clear and states that 'cruelty free' and 'not tested on animals' claims are only allowed when companies can demonstrate that no animal testing has ever happened in the past. While animal testing has been banned in the EU for cosmetic products in 2004 and for ingredients in 2009, and this ban has been replicated under the UK Cosmetics Regulation, cosmetic ingredients are likely to have been tested on animals at some point in the past.

Therefore, making those statements are no more than claiming compliance with legal requirements (much the same as claiming that a product doesn’t contain any illegal ingredients).

Are the fragrances natural?

Fragrances used are vegan and allergen free but not 100% natural.

Do your products contain palm oil?

For a full list of prohibited ingredients, please view our prohibited ingredients page. You can also view the ingredients of each product on its respective product page. You may also find our ingredients glossary page useful to understand why we use certain ingredients.

Do your products contain alcohol?

For a full list of prohibited ingredients, please view our prohibited ingredients page. You can also view the ingredients of each product on its respective product page. You may also find our ingredients glossary page useful to understand why we use certain ingredients.

Do your products contain nanoparticles?

For a full list of prohibited ingredients, please view our prohibited ingredients page. You can also view the ingredients of each product on its respective product page. You may also find our ingredients glossary page useful to understand why we use certain ingredients.

Do your products contain mineral oil?

For a full list of prohibited ingredients, please view our prohibited ingredients page. You can also view the ingredients of each product on its respective product page. You may also find our ingredients glossary page useful to understand why we use certain ingredients.

Do your products contain SLS?

For a full list of prohibited ingredients, please view our prohibited ingredients page. You can also view the ingredients of each product on its respective product page. You may also find our ingredients glossary page useful to understand why we use certain ingredients.

Do your products contain parabens?

For a full list of prohibited ingredients, please view our prohibited ingredients page. You can also view the ingredients of each product on its respective product page. You may also find our ingredients glossary page useful to understand why we use certain ingredients.

Do your products contain Sulphates?

For a full list of prohibited ingredients, please view our prohibited ingredients page. You can also view the ingredients of each product on its respective product page. You may also find our ingredients glossary page useful to understand why we use certain ingredients.

Are your products safe to use during pregnancy?

All Pelham Matrix products are formulated with clean ingredients and checked for safety, but they have not been specifically tested on pregnant or breast-feeding women. For those pregnant or breast feeding, we recommend checking the ingredients list of any product with a doctor to address any concerns.

Can I get a full percentage break-down of ingredients in each product?

We don’t disclose our exact formulas to protect our IP. We do however use active ingredients at active levels and strive to produce highly efficacious formulas. You can view a full INCI list of ingredients on each product page.

Are your products cruelty free?

Yes, all of our products are cruelty free.

Are your products vegan?

Yes, our products are always vegan.

Who owns the IP (Intellectual Property) of the formulations?

Pelham Matrix (Pelham Group Holdings Ltd) owns the IP of every formulation that we sell.

I like the formula but want to add my own fragrance, can I do this?

Yes, but only for orders over 2500 units. Your product would also need to go through full testing after the addition of a new fragrance.

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