FAQ

Frequently asked questions

Can you supply me with just the bulk?

No, we can only send out finished goods which are fully branded products. We cannot supply bulk only to customers.

Can I market your formulas internationally?

You must communicate with our sales team if this is something you're interested in to ensure it's achievable before we progress with next steps. If you wanted to sell internationally, we would need to work with you to obtain additional regulations and technical paperwork. You would also need a Responsible Person (RP) for everywhere you intend to sell to e.g. United States which must appear on your artworks/packaging.

Are your formulas ready to take to the UK and EU markets?

Yes, all our Matrix formulations are compliant with the UK and EU regulations and therefore are ready to take to the UK and EU markets. Please note, if you're planning on selling to the EU as well as the UK, you need a Responsible Person for both.

What is the shelf life of your products?

The standard shelf life for most of our products is 36 months unopened, and the products have a Period After Opening (PAO) of 12 months.

What development is ongoing for Matrix?

We have weekly project meetings and monthly innovation sessions to keep on top of current trends and Pelham Matrix's development. You can sign up to receive our newsletter to hear about our latest drops or follow our Pelham LinkedIn page to see what we're getting up to.

Do your products contain palm oil?

For a full list of prohibited ingredients, please view our prohibited ingredients page. You can also view the ingredients of each product on its respective product page. You may also find our ingredients glossary page useful to understand why we use certain ingredients.

Do your products contain alcohol?

For a full list of prohibited ingredients, please view our prohibited ingredients page. You can also view the ingredients of each product on its respective product page. You may also find our ingredients glossary page useful to understand why we use certain ingredients.

Do your products contain nanoparticles?

For a full list of prohibited ingredients, please view our prohibited ingredients page. You can also view the ingredients of each product on its respective product page. You may also find our ingredients glossary page useful to understand why we use certain ingredients.

Do your products contain mineral oil?

For a full list of prohibited ingredients, please view our prohibited ingredients page. You can also view the ingredients of each product on its respective product page. You may also find our ingredients glossary page useful to understand why we use certain ingredients.

Do your products contain SLS?

For a full list of prohibited ingredients, please view our prohibited ingredients page. You can also view the ingredients of each product on its respective product page. You may also find our ingredients glossary page useful to understand why we use certain ingredients.

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