FAQ
Frequently asked questions
We can work with our packaging team to weigh and measure a sample of your filled product to provide you with the most accurate information.
Whether to include barcodes is your brand's decision. We'd suggest to customers that barcodes are only necessary if you're planning on selling them in store or to manage stock levels within clinics/spas. If you have a unit carton, it would be sensible to include the barcode on your carton only to easily scan the product in it's box. You will need to register for a barcode externally using GS1 and work with your designer to incorporate this into your designs.
You'll notice that all our Matrix pre-tested pack options for our SPFs aren't clear glass/plastic. Sun Protection Factor (SPF) formulas must be packaged in opaque/opal packaging to protect the active ingredients from degradation caused by exposure to light and air. This helps ensure that the product remains stable and effective for a longer period.
We work with a carton supplier who supply our standard Matrix unit cartons. This is a standard 2 colour print on white backed folding box board, we suggest a matte carton to our customers due to its premium feel. Based on your submitted artworks, our supplier would then cost you for any additional effects or up specs. Up specs could include soft touch varnish, foiling, spot glossing, embossing/debossing, grain/textured effects, different board types and liners. Please note that any up specs to our standard cartons will be subject to additional costs.
Our standard wrap labels are fully digital so you can get creative with your artwork colours and typography. We suggest a matte finish wrap label to our customers due to its premium feel. You can customise your label through foiling, metallic print, embossing/debossing, textured or clear labels. Please note that to up spec our standard labels you will be subject to additional costs. We recommend wrap labels to our Matrix customers because they're time and cost effective!
At Pelham we make sure that the suppliers we work with are of high quality to deliver the best finished product. Premium is subjective to each brand, and you can get creative depending on your desired finish. You can opt for glass packaging, which is often associated with a more premium feel, be mindful that it's also more fragile and heavier which requires careful handling compared to plastic alternatives. We also offer screen printing, this technique can create a high-end look, it may be subject to longer lead times and is more costly compared to wrap labelling. Full colour wrap labels are a cost effective and flexible way to convey sophistication to your products as they're digital you can get creative with your graphic design. We usually suggest to our customers a matte label finish which gives a premium feel. Artworks play a large part in creating a premium product, consider your typography and colour pallet to convey sophistication.
To colour match plastic packaging, it's matched and printed at the factory. Therefore, we will require a pantone reference or a sample to match to. This comes with it's own Minimum Order Quantity of 10k per component. For example, if your order is for 5k units of products, you will still need to order 10k of colour matched caps to fulfil the factory's order requirements.
All customers will need to upload finalised artwork via Filestage once completed. Pelham Matrix can recommend a designer for their services.
We provide full support and guidance to help you make sure your packaging contains all of the required information, including mandatory information such as INCI, warnings, directions for use etc.
We use FSC paper and card stock in our cartons to ensure they are sourced in a responsible manner. Of course they're also 100% recyclable. Wherever possible we also use fully recyclable components. Many of our plastic components use 30% PCR (Post Consumer Recyclate) and our glass and aluminium components are also 100% recyclable.